Maple Fluff Company Gift Card

Knock solids into toilet

Pre-wash cold

Two hot washes with detergent

Double rinse

Tumble Dry Low or Line Dry

No bleach, zinc-based rash creams, softener, or dryer sheets.

Instock orders ship within 1-3 business days (weekends & holidays excluded)

Preorders will ship once the product has arrived to Maple Fluff Company.

Please do not mix in-stock & preorder/preextra items; your order will not ship until all items have arrived to Maple Fluff Company

Contact admin@maplefluffcompany.ca for more info on a specific order

Preorders are not eligible for a refund or cancellation. You can request a refund once your item has been delivered to you. 

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. There is a 25% processing return fee. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@maplefluffcompany.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@maplefluffcompany.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for any used diapers. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.